A Banker Who Goes Beyond For Clients

Pamela Young
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Wednesday - March 09, 2011
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Dear Pamela,

I want to acknowledge and send APPLAUSE to Sylvia, manager of First Hawaiian Bank, Kahala branch. My mortgage company deposited my mortgage check twice (yes, the same check). The first time it cleared and the second time it was returned for insufficient funds. I tried to resolve this issue with my mortgage company myself but was unsuccessful. Sylvia reassured me that she would resolve the problem. She gave me weekly updates as well as listened to my frustration. Thanks to her tenacity and her dedication, I am no longer receiving daily phone calls about my supposed “delinquent payment” and pre-foreclo-sure notices. And thank you also for providing this forum where people can express their gratitude for others. It is one of my favorite columns.

Kevin Okazaki

Dear Kevin,

“It didn’t only happen to Mr. Okazaki,” Sylvia Cockett says. “Another customer had the same problem at the same time. I contacted our back office and got a lot of assistance from them. It took me six weeks of going through call centers and talking to so many people. Finally I got an individual who helped. The APPLAUSE goes to the mortgage company call center and the First Hawaiian Bank back office.”

three star

Aloha Pamela,

I experienced the most memorable birthday of my life. I was driving near Kualoa Ranch late in the evening in the rain with strong wind. The road was pretty dark and I could not see debris on the road. I struck a small rock or got into a pothole somewhere without knowing. I knew my front left tire was losing air pressure.

I had no choice but to pull over my car and wait for a tow truck. While I was waiting, an elderly gentleman across the road came up to me in the rain and said “Are you OK?” I opened the door and said to him I didn’t know what to do with a flat tire and I was waiting for help. He did not hesitate to help me with his very smart granddaughter, changing the tire in a cold wind on a rainy night.

His name is Charles Aipia in Kaaawa. I will go back and thank him in person soon, but I would like you to know there is someone who is warm, compassionate and willing to help someone who is in need despite bad weather. His granddaughter said he helps tourists often also. I know he is her proud Grandpa!

Kaori Yokoya

Dear Kaori,

“Charles is always doing things like that,” says good friend Harold, who was there the night you ran into car trouble. “Once a car with four Japanese tourists was hit, and Charles invited them all into the house while they waited for help. Kaori was really a sweet woman. She came back with a basket of cookies and candy and gift certificates. It was totally unexpected, and we appreciate her gesture.”

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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