A Great Place To Do Business
Wednesday - July 21, 2010
When I was shopping for a new washer, I did my research and then called several vendors. I decided to purchase my washer from Sears Pearlridge, specifically from Cassandra in the appliance department, because of the phone support she gave me. She was very knowledgeable about the Sears product line and answered all my questions. I was impressed.
When I encountered a minor problem with my washer and was not able to get help from its national tech support because it was after hours, I called Cassandra but learned it was her day off. I explained my problem to Mark, who took it upon himself to research the problem online and surprised me by calling back with his findings. What a team player! I would like to acknowledge Mark and Cassandra, who truly exemplify customer service. Often people like them do not get the APPLAUSE they deserve.
When I read your column, I actually record names and businesses for future reference because if they get APPLAUSE they deserve my business. I highly recommend Mark and Cassandra to assist anyone with their purchases.
Sales associate Cassandra Ortogero-Pang says it was a pleasure to serve you. “That’s our job,” she says. “Mark Marcelino and I are very appreciative that you took the time to write a letter about our customer service. We’re grateful for customers like you.”
My car was stolen from Kahala Avenue while I was swimming. My cell phone was in the car, and I had no means of calling 911. I would like to give APPLAUSE to the Waikiki Trolley driver who let me use her cell phone while she was driving a trolley full of visitors. She was so kind and told her tourists, “This is called kokua, we have to help one another.” As I was giving her back her phone, she asked me if I called someone to pick us up, which I did not do. She said, “Call someone to pick you up, too.” Her patience and aloha made this traumatic incident an easier process. Mahalo for people who still live in the spirit of aloha.
Your Waikiki Trolley driver is Kanilehua “Kay” Edwards. In crisis situations it’s difficult to think of your needs beyond the immediate concern, which for you was calling 911. Kay was indeed your kokua angel for putting your safety first.
I wanted to send APPLAUSE to two ambulance ladies from Kuakini hospital who were so kind in taking care of me when I fell on the No. 4 bus on Nuuanu Avenue. They saw I wasn’t hurt badly and made sure I got home safely. I live a block away from the hospital. Unfortunately I was too upset to get their names. I am grateful to them both.
The EMS personnel on that call were unit supervisor Jane Greenwood and paramedic Emily Zuckernick. “Both are veterans within our department,” says EMS Chief Norman Hahn. “They said that Mrs. Botello was a very easy patient to care for. Although injured, she was extremely pleasant, and grateful for the assistance. We greatly appreciate the acknowledgment of a job well done.”
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail firstname.lastname@example.org. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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