A Lot Of Help For A Little Girl

Pamela Young
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Wednesday - January 16, 2008
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Aloha Pamela,

Today was the worst day of my life. On my way to Kmart, one of my 9-month-old twin daughters, Nale’a, was choking in her car seat. I immediately stopped the car and ran around to get her out. She was gasping and choking and her face was a bluish-gray color. I tried swiping in her mouth and felt her little hair barrette, but couldn’t get it. I dialed 911 and begged for an ambulance to come. A man in a black truck stopped to help and told me to take my baby to the Medical Corner right next to the Kapolei theaters. I didn’t get this man’s name, but please thank him for me.

I ran into the Medical Corner like a lunatic. Dr. Stephenson and his staff dropped what they were doing and took my baby. Nurse Tanika ran out to get my other baby and secure my van. Tanika even offered to come with us to Hawaii Medical Center West. As for Nale’a, the barrette could not be removed; however, it was pushed farther down into her stomach and was no longer blocking her airway. She was able to breathe and cry. Thank God she is OK. Thank you to the staff at HMCW and to the staff at Kapiolani Hospital. They were terrific. Please let your readers know that those pretty clips are so dangerous. Mahalo nui again to all of the people who came to our aid. I will never forget your kindness.

Tiffaney and Kalani
Pomaikai
Kapolei


Dear Tiffaney and Kalani,

Dr. Keith Stephenson of Medical Corner Kapolei says the staff were just doing their jobs. “Her daughter was able to cry by the time we saw her. I looked down her throat and checked her lungs. The barrette was far down enough so that her daughter could breathe, but we recommended she be taken to a hospital for X-rays. Latika (Tanika) Valdez and the other staff members are well-trained for any situation.”

three star

Hi Pamela,

HMSA is da best! I had problems with my mail order prescription. I was charged $93 for a prescription I neither ordered nor received. The PrecisionRX (mail order pharmacy) Customer Service supervisor was unable to help me and I was out $93! Mr. Mike Sayama and Ms. Sharon Yoshiura of HMSA to the rescue. I wrote a lengthy letter to PrecisionRX explaining my situation and carbon copied HMSA my letter.

Within four business days, I received a letter from Ms. Yoshiura, who apologized on PrecisionRX’s behalf and handled this situation quickly and professionally.

I have not received a formal explanation from PrecisionRX. It was supposed to submit a response in writing within 10 days - it has been over three weeks!

Without Ms. Yoshiura’s intervention, I don’t think my problem would ever be resolved. I am very grateful that HMSA has such strong advocates for its subscribers. I’d like to recognize Ms. Sharon Yoshiura and Mr. Mike Sayama for their hard work and dedication to their subscribers. Thank you VERY much!

Carrie Iwamoto
Aiea

Dear Carrie,

“I’m speechless,” says Sharon Yoshiura, HMSA member advocacy manager. “My job is very rewarding. It’s also sometimes disappointing because I can’t always make things happen for everybody. How nice to have someone recognize our efforts! It’s not only myself, the company values our members and wants to do the right thing for all of them.”

 

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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