A Lucky Stop At McKenna Ford

Pamela Young
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Wednesday - January 07, 2009
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Dear Pamela,

I was driving to work over the Pali and heard a horrible grating noise from under my car. I turned around and drove slowly back to Kailua into the McKenna Ford dealership. I did not know if the bottom of my car was dropping off, and I was not looking forward to a repair bill right at Christmastime. They put my car up on the rack right then and within 20 minutes it was fixed, no charge, just “Happy Holidays!”

I was especially touched because all car dealerships are feeling the economic crunch. I think this is the type of goodwill that really stands out in these times.

Debi Merwick

Kailua

Dear Debi,

“One of the strengths of our dealership is our Service Department,” says Kailua McKenna Ford general sales manager Vergil Segue. “Service manager Lou Pelekai and the whole crew really know the meaning of customer satisfaction. We’re a relatively small dealership and we have a lot of repeat customers. Times are tough, but we haven’t been affected as much because of loyal customers who keep coming back and sending their friends. Even though it’s a Ford dealership, it’s run like a neighborhood business.”


Dear Pamela,

I would like to extend my heart-felt thanks to the person from Makiki who went out of his way to return my grandson’s black-and-white cat to the Hawaiian Humane Society. When Nalu was lost, my grandson was very sad and he cried. But when his cat was found, his heart skipped a beat and his face lit up like a Christmas tree.

We thank you for making his holiday season such a wonderful experience. I will always be grateful to you.

Grandma Yoshi

Kaneohe

Dear Grandma Yoshi,

No doubt Nalu is happy to be reunited with his family, too. The Hawaiian Humane Society has been able to provide many happy endings to stories like this one, thanks to owners who microchip their pets, a painless process that ensures speedy identification.


Aloha Pamela,

Police officers are the ones who help others, but this time around I was in the receiving end. During the recent rains my home was flooded with three feet of water, while I was on duty. As much as I wanted to help my family in saving our home, I still had a job to do that day.

Since then, my church members and friends really helped us out, and God bless them for that. Even my old beat partner, who retired years ago, came by and dropped off $100. Although I was touched by my old beat partner, I am not surprised by her effort. We are more than just co-workers; we are beat partners and rely on each other daily with our lives. That just does-n’t end when you retire.

And I’d like to give my love and aloha to a lady and her husband. My daughter was at Sears at Pearlridge, standing in line. The lady commented on the good deal on towels. My daughter commented, yeah, we really needed it because our house was flooded. The lady purchased her items, and just before she left she gave my daughter $40 and said, “Buy some towels, and Merry Christmas.”

There is no better place to be a police officer than in Hawaii.

Pay it forward.

Bill AhSue District 4 Kaaawa-Kahuku

Dear Bill,

In his holiday message, the Right Rev. Robert Fitzpatrick said, “This season is a reminder that, as we gather with families, as we give gifts, let us prepare for the rest of the year so we can care for the world.”

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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