A Masaki Knight In Shining Armor

Pamela Young
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Wednesday - July 23, 2008
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Dear Pamela,

After grocery shopping in Salt Lake, I returned to my car to find my battery dead. I walked to the service station for help, but they said they were busy. I asked the security guard of the shopping center for assistance, but was told to ask other customers for help. Next I see a man and woman drive up with “TheBus” aloha shirts on and I ask for help. They were very upbeat and helpful. They attempted to jump-start my car, but my battery was too corroded. I wish I knew their names so I could give them the proper thanks they deserve. So then I called my auto repair company, Masaki Auto Repair. It is run by two brothers, Dave and Darryl, who have always been a joy to work with. Darryl drove out to replace my battery within a half hour. He really was “my knight in shining armor,” or blue truck, as it were.

I can’t recommend them highly enough for helping me out and in a timely fashion so I could pick up my kids in time from summer school. Thanks, Darryl, from a very appreciative customer!!

Lauri Madanay
Aina Haina


Dear Lauri,

The Masaki brothers say that service has been their focus for the 25 years their auto repair business has been open. “I dropped what I was doing when she called,” says Darryl Masaki. “She was in a lot of distress, so I grabbed my truck and a spare battery and headed to Salt Lake. Lauri is a longtime customer, so it was important to help, especially since she had to pick up the kids.”

three star

Dear Pamela,

Our daughter took our car to work last week Monday. After completing work, she found that someone had hit our car and left a note. I called Kimberly and she said she wanted to settle this by herself. Just in case, she did provide me with her insurance information. I agreed and told her I would get some quotes for her. The next day I went to three different places and e-mailed the quotes to her. She immediately responded and said that she would get the money to me. Kimberly also told me that she would pay the highest quoted price ($1,500), since she knew that was my preference since we had done business with this company before. I told her she didn’t have to do that, as I was willing to accept the lowest quoted price and also because she was going to obtain a loan to pay for it. Others I spoke with said I should still go with the highest price and keep the rest of the money, but I told them I couldn’t do that. Kimberly did it out of the kindness of her heart. A few days later she handed me a cashier’s check for the full amount for the repair.

Nelson Yamaguchi
Aiea


Dear Nelson,

Kimberly Oshiro says she’s grateful you were so understanding. “Mr. Yamaguchi’s a really nice guy. I wanted to handle this by myself and he was patient and sincere throughout.”

 

three star

Aloha Pamela,

The Porsche 911 can run 80 mph nonstop from San Francisco to L.A. in 90-degree heat, but it was totally useless when it got stuck at the busy Petland parking lot in Kahala last Sunday after its clutch gave out. Thank you to the two gentlemen who quickly pushed us out of the way and didn’t stop to be acknowledged.

Willy Wong
Mililani

Dear Willy,

A belated bravo to your two angels, and a bit of APPLAUSE to you for cleverly acknowledging your car’s limitations.

 

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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