Aloha — Even In The Parking Lot

Pamela Young
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Wednesday - June 06, 2007
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Hi Pamela,

The “Aloha” spirit is definitely alive and well at Aloha Airlines, thanks to Elizabeth Kim and her co-worker Richard! My parents were visiting for a few days and returned home to the Neighbor Islands. However, in the hurry of goodbyes to the grandchildren at curbside, my 88-year-old dad left his cane in my car. I discovered it only after I had dropped them off and driven off to my in-laws’ home in Pearl City. (Thanks to my mother-inlaw for watching the children as I went back to the airport with only about half an hour before their departure time.) I rushed back, but the parking lot “full” sign was up and I was resigned to just turn around and leave. As I drove through, I noticed the “Aloha Airlines Drive-thru Check In” on the fourth floor of the structure.

I spoke with Elizabeth Kim at the check in, who was so gracious to listen to my story. With her quick thinking, she carried my dad’s cane directly to the waiting area from the parking structure, asking around for my dad until she found him. My parents and I are very grateful to Elizabeth, who took those “extra steps” to reunite my dad with his cane. Thank you to Richard, too, for letting me wait at the check-in. A huge APPLAUSE goes out these hard-working and kind-hearted employees at Aloha Airlines!

Thank you, too, for your column to express our APPLAUSE to others. It is very heartwarming to read the good deeds of others every week.

Phyllis Sano

Pearl City

Dear Phyllis,

“Elizabeth Kim and Richard Holomalia are two of our outstanding drive-through check-in agents,” says Stu Glauberman of Aloha Airlines. “You’d be surprised how many letters of commendation they all receive. The recognition is well-deserved.”

three star

Dear Pamela,

Before going on a tour of the John A. Burns School of Medicine, I parked in the nearby empty lot behind Kakaako Waterfront Park, not realizing it is only for people going to the park and the Children’s Discovery Center. After the tour I was astonished my car wasn’t in the lot. I went back into JABSCOM to the lobby security desk and told them my car was either towed or stolen. A great big APPLAUSE to Lt. Deborah Austin for helping me locate my car. It took five phone calls because the number for the towing company on the parking lot sign is not correct.

Let this be a warning to people going to JABSCOM: Park in Lot C, ewa of the school. It costs $3, which is a heck of a lot cheaper than the $124 cash I had to pay to get my car back. Thanks again to Deborah for helping a distraught wahine.



Dear Ahuhea,

Lt. Deborah Austin is the head of security for the John A. Burns School of Medicine. “Her car was the first ever towed from the Kakaako Waterfront Park,” she says. “It just wasn’t her day. Now we have a sign on the front door informing visitors where to park. We wanted to make sure it didn’t happen again.”


three star

Dear Pamela,

I would like to extend a sincere thank you to Mabel at Newtown Appliance in Pearl City. She demonstrated patience and dedication to customer service above and beyond. She persevered through several days of gathering information for me until the situation was resolved to my satisfaction. It means a lot when a company puts customer service first.

Emilia Thomas


Dear Emilia,

“She had ordered a range online, and it was not the same unit that was installed,” says Mabel Nakamura in Newtown Appliance General Office Sales. “Some of the features bothered her, and after going back and forth with the distributor, she ended up having her old stove repaired and re-installed. It was an unusual situation. We’re glad she’s pleased with the outcome.”

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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