An Honest Customer Service Policy

Pamela Young
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Wednesday - July 27, 2005
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Dear Pamela,
This morning I went shopping at Home Depot. I bought plants, a bag of potting soil and a bag of black cinders. While loading everything into my car I forgot my wallet in the cart. Then I went to the bank, where I discovered my wallet was gone. I went speeding back to Home Depot and was overjoyed when Joella, a cashier at the garden shop, told me a very honest person had turned it in. I’m so grateful for this honest person. I had only $2 in the wallet, but my cards and pictures were more important. A big APPLAUSE to whoever turned in my wallet.

Harriet Rellames

Dear Harriet,
Home Depot assistant manager Irv Sakamoto says one of the employees discovered your wallet while collecting carts in the parking lot. “It’s just a part of our customer service. Our customers are valuable to us and we try to take care of them.”

Dear Pamela,
I took my grandsons to the beach at Ko ‘Olina this past weekend. When we arrived there was an emergency with a swimmer in distress. The Waianae and Kapolei firefighters and HPD were there and did a fantastic job, not just with the rescue, but with giving comfort to the family. Much APPLAUSE to Capt. Lenchenko and the rest of the crew for going above and beyond by helping people in need.

Lily Hun

Dear Lily,
Deputy Fire Chief John Clark says it’s always appreciated when the public recognizes the skills and care all emergency workers demonstrate on the job. “When a call comes in we know we are dealing not only with a serious situation, but also the people whose lives are affected by that situation.”

Dear Pamela,
Brian Wong came to my rescue this weekend at the Waialae- Kahala Post Office. I had a flat tire and was trying to get the spare out of the trunk. Brian retrieved the spare, jacked up the car and changed the tire all in a matter of minutes. When I said that I would like to do something to repay his kind assistance, Brian insisted that he had done nothing. He reluctantly gave me his name and said he lived in the area. I later made telephone inquiries, but was unable to get his address or phone number. Thank you Brian, for demonstrating the Aloha Spirit in a humble and truly awesome way.

Naomi “Sam” Saifuku

Dear “Sam,”
Like most Good Samaritans, Brian no doubt feels his reward is knowing his gesture made your journey safer and your day more productive.

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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