Averting A Family Financial Disaster

Pamela Young
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Wednesday - April 07, 2010
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Aloha Pamela,

I would like to give kudos to the customer service department of Don Quijote Waipahu for their quick promptness in averting a situation that could have been disastrous to my family.

My husband has dementia. He wrote a check, signed it, then lost it at the store. Don Quijote customer service called us to tell us they found a signed check. If someone was not honest enough, we could have been financially wiped out.

Mahalo to Don Quijote Waipahu, my undying gratitude for showing the true aloha spirit!

Donna Cadiente

Dear Donna,

Don Quijote Waipahu manager Max Martin says it was fortunate all the important information was listed on your check. “We try to make customer safety a priority, and by that we mean physical safety and financial safety as well. We want shopping to be an enjoyable experience.”

three star

Dear Pamela,

Recently I had an opportunity to assist two senior ladies who live in the same complex I do in Mililani, with the same problem. They both needed transportation. Carol had her car stolen. The other lady, Carolene, had been paying $890 a month to rent a car. Both felt that because of their credit, they couldn’t get a car.

After getting in touch with Lance Rivera at Cutter Dodge Ala Moana, he told me to bring them in and he would see what they could do. I did, and Mr. Cutter himself guaranteed the deals (at huge senior discounts) for these two wonderful ladies. So that is why I am nominating them for your Applause column. They could have taken the low road by saying, sorry we just can’t help you. Instead they took the high road and went out of their way to assist two ladies in dire straits. Both are very happy with their vehicles.

I myself have always been treated with respect by the Cutter family on all occasions I have dealt with them.


Dear Kuma-san,

“We like to keep it family-oriented,” says Cutter Dodge Internet sales manager Lance Rivera. “I’ve known Kuma-san for a long time and I’ve sold him a few cars, so he’s like family. When a friend brings in another friend, we extend the same courtesy given to a longtime customer. And Jarrett Cutter gives us a lot of flexibility. He will make a point of helping out people turned down at other dealerships.”


three star

Aloha Pamela,

I want to personally thank the employees at Costco Hawaii Kai for their help and assistance. I was shopping at their store this morning and fainted. There was an unidentified customer who caught me before I hit the floor. I am sorry that I did not get his name. I want to thank this individual for his quick action. Also, I want to thank Rob, the cashier, for notifying the supervisor, Kathy. She took care of me and provided a chair and water. Her assistance did not stop here - she got a wheelchair and took me out to my car. Another employee, Joyce, wheeled out my food purchases and put them in my car. Kathy drove my car to my house and had Joyce follow us.

I want to extend my gratitude for all their help. Shopping at Costco Hawaii Kai has always been a pleasure for me because of the wonderful people working there. Please thank them again.

Evelyn Chang
Aina Haina

Dear Evelyn,
“We’re so happy she’s feeling better,” says Costco Hawaii Kai manager Kathy Vierra. “Evelyn comes in every Saturday and shops for her family. This day she had a little fainting spell, but we’re glad it wasn’t anything serious. We care for our customers and when something like this happens, we step up to the plate.”


(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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