Going The Extra Mile At City Mill Waipahu
Wednesday - January 12, 2011
I had a great experience at City Mill in Waipahu today when I went in to buy a rattan shoe cupboard. I took the slip to the cash register and paid while I was waiting for them to bring it down. But even though the computer said they had several in stock, they didn’t. Caleb the manager and Ernalyn the cashier jumped into action. They found another one at the Mililani City Mill and were going to have them hold it for me. But then there was a problem with that. After spending lots of time on the phone, Caleb decided it would be easier to just let me have the display model. That was fine with me, only it wouldn’t fit in my car all put together. So he made arrangements to have it delivered to my home. I can’t believe the kindness of these people, and how much extra they went out of their way to make one small customer happy. They all deserve a big round of APPLAUSE! I will keep shopping at City Mill!
Waipahu City Mill manager Caleb Hanisee remembers this incident. “She was so patient and we wanted to go the extra mile because she shouldn’t be inconvenienced by our computer problem,” he says. “We always try to do our best for our customers.” Caleb was assisted by cashier Ernalyn Tumamao.
I am writing in memory of my grand-aunt in gratitude of the staff at Project Dana, particularly one individual by the name of Cindy. Single and without children, my aunt had spent her free time volunteering at Project Dana for many years. As my aunt got older, her pride and independent spirit never faltered, and she was not able to come to the realization that maybe now she was in need of the elderly assistance that Project Dana provided. Ever so patient and kind, the staff at Project Dana continued to welcome my aunt even though she had become much slower because of age. She started as a volunteer and in the end Project Dana was the one now helping my aunt by continuing to make her feel wanted. It also provided a weekly social outlet to an elderly lady. One staff member in particular, Cindy, even went out of her way to pick up and drop off my aunt so that she could continue her volunteer work when catching the bus became too difficult.
Our family would like to thank them for not just being co-workers but extended family to our aunt. We hope that this will help to shed light on their program services but importantly the wonderful staff working behind the scenes.
Cindy Osajima first volunteered at Project Dana 18 years ago when she was a student at UH Now a staff member, she continues to work with the organization’s homebound seniors. “Dana is a Sanscrit word meaning selfless giving,” says Rose Nakamura. “We have about 850 volunteers throughout the state.”
To find out more about Project Dana or to volunteer, call 945-3736.
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail firstname.lastname@example.org. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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