Great Scott! Problem Solved
Wednesday - September 26, 2007
Dear Pamela, I am writing to recognize an individual who works with the New City Nissan in Honolulu. I am truly grateful and appreciate his assistance. I have had numerous alignment and tire problems with my car, but no one could find the problem. Finally, Greg Scott, an independent service consultant from California, found the problem the first time he drove my car. It was fixed immediately. Greg Scott’s genuine care and concern for the Nissan customers is untouchable. He is nothing less than professional and takes the time to explain the problem to the customer so they understand what happens and what they are going to do to fix the problem. It is so very hard to find individuals who truly like their jobs and take that extra step in ensuring that the customer is satisfied. A big mahalo to Greg Scott!
Dear Sherry, “That poor woman has been through a living hell,” says Greg Scott. “A lot of little things were wrong. We got the car fixed and she was happy. She’s a super lady and I enjoyed working with her. A lot of people have an emotional attachment to their cars, so you have to respect that. My reward is seeing them happy. I love to make people smile!”
Dear Pamela, I would like to send a big mahalo to May Broskie at Hertz-Rent-a-Car, airport branch. My family and I attended a function at Kamehameha Schools. The next morning I realized I left my handicap parking placard in my niece’s rental car. I called my niece, but she had already checked the car in and taken her flight out. After several calls I reached May at Hertz and explained my predicament. She said she would try to locate the placard, which would have been very difficult for me to replace. An hour later she called and said I could pick up the placard any time. I asked if she could mail it, and upon hearing my address, volunteered to drop it off on her way home from work!
As promised, she delivered the placard and refused to accept any reward. her effort, compassion, understanding and spirit of aloha earn her well-deserved APPLAUSE! Mahalo, May Broskie!
Dear Lorraine, Hertz customer service agent May Broskie has been with the company for 37 years and has retrieved quite a few lost items. She says she didn’t want you to wait too long to get your placard back. “It would have taken a few days to get it to her through the mail, and I didn’t want her to be without handicap parking all that time. She lived just a short distance from me, so it was no problem.”
I wanted to say mahalo to Mr. Peter Hamasaki, who gave me advice pro bono on a pending lawsuit. He is at the office of Affordable Lawyers. They gave me direction when I did not know what, where or how to deal with a civil suit.
M. Rico Waianae
Dear M., Peter Hamasaki of McCorriston Miller Mukai MacKinnon LLP modestly says there are many others in the legal profession who devote a portion of their time to pro bono and volunteer services. “I’m very glad to have been able to help Ms. Rico, if only in a small way,” he says. “I hope that she was able to resolve her matter.”
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail email@example.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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