Returned Money Sweet As Candy
Wednesday - September 07, 2010
My friend Eric and I were walking around Ala Moana Center. I went into See’s Candy to buy some chocolate for my mom. I remember putting a couple of one-dollar bills in my back pocket before we went in.
When I walked out of the store, I checked my back pocket and I realized they were gone. I know I didn’t put them in my wallet. I checked and the money wasn’t there. I told myself, “Oh well.” It wasn’t a big thing.
The week after that, Eric, my mom, her friend Terry and I went into See’s Candy. At first, I thought two employees looked at me like I did something bad. I remembered the employee who helped me the last time I was there. I believe his name was Russ. He was so kind to keep the money in the safe for me until he saw me the next time.
He told me that I dropped it on the floor. He tried to catch me, but I was walking away too fast. I was shocked and surprised when I got it back.
Thank you, Russ. That’s the kind of customer service we should get from every employee, no matter where we visit. You know we will definitely come again.
See’s Ala Moana manager Kathleen Kouchi says Russ Reis is just that kind of guy. “Russ is a very friendly, always service-oriented person. He’s been working here for four years and loves dealing with the customers.”
One day my husband and I were doing yard work at my daughter’s home. My husband was trying to get a large tree root out from the ground when he struck a pipe and caused water to gush out. We tried to turn the main line off to stop the water, but we were unable to turn the valve.
We called the Board of Water Supply to have someone come and turn the meter off, but we didn’t know their base yard was in Kalihi and it would take some time to arrive in East Honolulu. We were feeling so sick seeing all the water going to waste and a huge bill waiting for our daughter.
Then we saw a Board of Water Supply truck passing by and we waved it down. Both Wesley Nakahara and Raymond Chow were very courteous and helpful and also gave us valuable information on our bad situation.
Hopefully both of them will be commended for their good deed. I believe we interrupted their work schedule. Much mahalo.
Hawaii Loa Ridge
Board of Water Supply acting chief of field operations Daryl Hiromoto is not surprised you singled out Wesley and Raymond. “Good for them!” he says. “They are good people and I’m glad somebody noticed the effort that’s put behind customer service. This is typical of our BWS workers. They go out of their way to help people.”
We would like to give a big MAHALO to Chris and Wanda from Hauula. My grandson, Micah, went to Hauula to celebrate a great paddling season with his coaches and teammates. While in the water, he had an accident and landed on his face, and was bleeding by his eye. During the commotion, he dropped his class ring and didn’t realize it until Chris and Wanda called to say they found it in the sand.
We met them in Kaneohe, and they were so gracious and wouldn’t accept any reward. Wanda said it was the right thing to do. We are so grateful to live
in Hawaii where people still look out for one another.
Chris and Wanda Curtin were in the right place at the right time. “We were so glad the ring had a name inscribed on it,” Wanda says. “We called the school and they looked up the phone number, contacted the Nakashimas and got us in touch. You know how people value a class ring. I lost mine and I still miss it!”
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail email@example.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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