Saving A First B-Day In Mililani

Pamela Young
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Wednesday - October 19, 2011
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Dear Pamela,

What could be the worst thing to happen at your grandson’s first birthday bash? Your caterer fails to show up with the food you ordered for 200 people. No one can believe it, but this actually happened to us. Literally 15 minutes before the party was to start, I found out that my caterer had the wrong day. After a quick panic and melt-down, I pulled myself together and tried to think of whom I could call. I thought I’d have to call all the plate lunch places in town ordering pans of food from whomever I could. First I called Mililani Restaurant. When the manager came to the phone, I told him my situation and asked him what he could make quickly, and how much could he make. He managed to calm me down and gave me several suggestions, saying they could make most dishes in 20 minutes. After giving me several recommendations, we were able to order enough food for all 200 people and had it at the party within 45 minutes. I know this isn’t their usual recommendation for ordering food and I certainly don’t suggest people wait until the last minute to call them, but Mililani Restaurant and staff saved our party and I will forever be grateful. Thank you so much, Mililani Restaurant!

Rhonda Biffle

Dear Rhonda,

Mililani Restaurant manager Mike Chan says he and the staff are happy it all worked out. “We had just completed a catering order for 400,” he says, “but the staff pulled it together. We have a big commercial kitchen and I suggested some of the things we could do quickly, like our signature fried saimin noodles. She was really nice and wrote us a wonderful thank-you letter.”

three star

Dear Pamela,

Last week, I decided to challenge myself and walk to Nordstrom. Exhausted but proud of my accomplishment, I got home and to my shock I did not have my set of keys. For the next three hours I frantically backtracked my earlier route. I want to thank the helpful staff at Nordstrom for helping me look in the store.

After returning home I decided to call Foodland in Ala Moana Center to inquire whether anyone turned in a set of keys. To my amazement (I did not shop at Foodland that day) and relief, my keys were found by an angel in the parking lot and turned in to Foodland.

I’m hoping that if you read this you know how grateful I am. I had all but given up on the search and made arrangements to have my locks changed the next day. Thank you to the angel.

Everyone attach your Maika’i card to your keys!

Tokie Oyabu

Dear Tokie, Bernard Mokuahi, manager of Foodland Ala Moana, says the store will always make the effort to reunite lost items with their owners if the identification and contact information are available. “It’s just a part of customer service,” he says.


three star

Aloha Pamela, I would like to acknowledge John and Lance of Continental Airlines for helping my son and me get back on the road in a safe and timely manner. As we made our commute from Mililani to

Kamehameha Kapalama, we hit a pothole in the far left lane near the stadium. As I maneuvered the car over four lanes of traffic in the near dark, I noticed two gentlemen with a stalled vehicle on the shoulder and pulled up behind them. It turned out that they had hit the same pothole and had already contacted the freeway security patrol, which was tied up helping other commuters near the Waiawa overpass. Luckily we both had the tools and spare tires needed to get back on the road in no time. Thankfully they both are mechanics with Continental Airlines, and though they were late, were Good Samaritans who changed our tires and guided us back on the freeway. Thank you so much to these two for being there when we needed them this morning!

Jodi Keliinoi

Dear Jodi,

Your angels are John Tabaj Lance Nishimura, who work in the technical opera- tions (maintenance) group of Continental Airlines. “These two truly reflect United’s working together culture both on and off the job,” says CO’s communica- tions managing director Julie King.


(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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