Saving A Really Good Customer

Pamela Young
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Wednesday - February 08, 2006
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Dear Pamela,

When I came out of Territorial Savings in Hawaii Kai I discovered I had a flat tire. I went back to the bank to phone for roadside assistance and was told there would be a 90-minute wait, so I went to Longs. Good Samaritan Aaron Takeda from Territorial offered to change my tire so I wouldn’t have to wait. His thoughtfulness and kindness is greatly appreciated.

Pearl Lee Hawaii Kai

Dear Pearl,

“I was busy when all of this happened, but I overheard Pearl asking to use the phone,” says Hawaii Kai Territorial branch manager Aaron Takeda. “She’s a really good customer and had actually come in to deliver a pie to us for the holidays. I felt bad because she might not have had a flat if she hadn’t delivered the pie. I didn’t want her to wait all that time, so I changed the tire. It only took five minutes.”

three star

Dear Pamela,

Three heroes came to my rescue the day I broke my arm. The first gentleman was unselfish enough to stay with me and escort me into Kinko’s and call an ambulance. His T-shirt read Armstrong Builders, so perhaps that’s where he’s employed.

Rick Juarez, Kinko’s Senior Center manager, was very attentive and kind. He made arrangements with the Pearl Highlands Security to let me leave my car overnight.

When the ambulance arrived, a paramedic, Mr. Cartwright, exuded such kindness and compassion, it truly touched my heart. The ER staff at St. Francis West was fantastic, too!

Corinne Yamasaki


Dear Corinne,

“She tripped and fell on the walkway outside,” says Rick Juarez, “and my heart went out to her because there was no one at home to help her. After she left in the ambulance I made sure her car was secure. I called her the next day and there was no one to pick up her car, so I went to her house, got the keys and drove her car home. It was the least I could do.”


three star

Dear Pamela,

I would like to acknowledge and thank both the elderly Japanese woman and the Ala Moana Security for finding my purse and returning it to me. I was in such a rush at the mall that when I sat for not more than a minute, I left my purse on a bench right next to Ruby Tuesday’s. I then went to Macaroni Grill for lunch not knowing that I had no money on me. I called security and a very nice gentleman was able to bring it to me. Unfortunately I did not get the names of the elderly woman or the security guard.

Molly M. Faletufuga-Sua


Dear Molly,

Erica Neves of Ala Moana Center has a few tips for customers in the same situation. “The first thing they should do,” she says, “is contact the store or restaurant they most recently patronized. If the lost item is not there, our Customer Service Center (street level, across from Center Stage) will follow up with Security on the customer’s behalf. The most important tip is to be aware of your parcels and packages, especially when you put them down in a restaurant or store.”

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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