The Satisfaction Of Customer Care

Pamela Young
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Wednesday - April 29, 2009
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Aloha Pamela,

I’d like to send a big mahalo to Mr. Ken Matsunaga at Oceanic Cable Customer Care Center. Ken really went the extra mile to help me with my billing problem on April 6. He called me back when he said he would and resolved the problem to my great satisfaction.

Please give him the APPLAUSE he deserves as we all know how difficult customer care can be.

Deborah Fabrigas


Dear Deborah,

Ken Matsunaga has been an Oceanic customer service rep for five years and loves his work. “I feel sometimes like it’s helping my family,” he says. “I remember Deborah as a very nice person. I recommended a good package that would serve her needs and save her some money. That’s very important with the current economy.”

Aloha Pamela,

I read your column about Pearl City Transmission. I am in complete agreement. They are terrific. I’ve used them for several transmission problems: broken u-joints (twice) on my truck and routine maintenance (changing automatic transmission oil) on two of my cars. They are very upfront. They always have time for me and they get the work done promptly. I have found their prices very fair. I would recommend them to anyone without hesitation. I now live in town, and it’s much harder for me to bring my car out that way if I need something, but I would not hesitate going to them.

Alan Lau

Dear Alan,

“It’s nice to be appreciated by our customers,” says Pearl City Transmission president Ian Nakashima once again. “We try to treat everyone fairly. I think customers appreciate that.”

Dear Pamela,

My husband Teodorico Basa misplaced his wallet. He assumed it was left on the bus. I called the bus company to see if anyone had found it. It was the Waipahu Express Bus No. 81 at 6 a.m. The company called me two days later to let me know they had found the wallet. Intact were his wedding band, all his credit cards and $181. I was so happy to know that there are people out there who are honest.

Mrs. Petty Basa

Dear Petty,

Of the hundreds of items that are left on city buses, a surprising number are reunited with their owners, thanks to honest passengers like the person who found your husband’s wallet.

TheBus says the first step is to call the lost and found office at 848-4444. Give the route and time of day you were on the bus, describe the item, and wait for good news!

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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