Taking The Hassle Out Of HR

By Matt Delaney
Wednesday - September 30, 2009
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By Matt Delaney
President & CEO of Hawaii Human Resources

Businesses are in survival mode, laying off employees and streamlining operations. Conventional wisdom would suggest it’s a good time to take cover and apply a more conservative approach during this current economic “perfect storm” we are experiencing, right?

Well, yes and no. At Hawaii Human Resources (HiHR), we’ve found there are opportunities for companies willing to not only provide the expected, but to work harder to fill unexpected needs in this challenging market.

In fact, many business needs are even greater for the simple reason that the recession is straining everyone’s ability to maintain previous levels of service to customers and profits to business owners.

Nowhere is this more evident than in the area of human resources (HR). Costs are significant and cut into an already thin profit margin. Administrative responsibilities force business owners and managers to divert their attention from their core business at a time when they should be focusing more on just that. How do businesses keep up with ever increasing regulatory requirements that are in a constant state of flux to ensure full compliance?

The answer is many companies simply are unable to. Often times outsourcing can be just as expensive without satisfying all of your HR needs, unless you find a company to out-source to that can customize their services to precisely match your needs at an effective cost.

Hawaii Human Resources staff (from left): Huyen Nguyen, Scott Meichtry, Matt Delaney, Berrice Matsuda, Sam Chillingworth, Christy Johnson and Paul Moor

Unfortunately, most HR service companies lock in clients to long-term contracts, build in hidden fees to compensate for what may initially seem like a bargain price, and bundle services in an all-or-nothing package. HiHR has been successful simply because we have recognized the need to break the conventional HR outsourcing mold.

We first learn about our clients business, then listen to their needs, and finally customize our services based on their financial budget to allow them to focus on their core business.

There is no bundling of services or requiring customers to accept services they don’t need.

Our prices are reasonable with no hidden costs, no nickel and diming, no markups on health premiums, workers’ compensation or payroll taxes, and no long-term is contract required.

Our success comes because I believe we have discovered the right formula for both our customers and ourselves. So much so, that we’re growing our business; expanding our list of clients, hiring employees, as well as expanding our business model. As a result of current HiHR clients needing other small business services, HiHR has expanded its lines of business to include other support service areas such as accounting, IT, nonprofit volunteer administration, lease and bank finance negotiations, and even marketing and web design. We may be in a recession, but you wouldn’t know it by the growth we have experienced in the last six months.

In addition, I believe we foster a different kind of thinking at HiHR that breaks another aspect of the traditional HR mold, which our clients appreciate.

It has been so rewarding to be able to provide HR, accounting and other support services to businesses in Hawaii based on honesty, transparency and service levels that exceed our client’s expectations. We’ve broken the mold and, in the process demonstrated there is a need for quality HR administrators that treat their clients with the respect they deserve.

Life is too short to not have fun while you work. After all, most people spend one-third of their day working, and for some of us it’s two-thirds. Mahalo to all of our clients for this opportunity to service your needs!


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