Making Businesses More Efficient

Linda Dela Cruz
Wednesday - September 23, 2009
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Paul Borden works with his client Hai Nguyen, owner of Mikiko Jewelry Inc.

Paul Borden quotes former CEO of General Electric Jack Welch as saying, “Nothing matters more in winning than getting the right people on the field.”

Borden, owner of Pagrebo Business Solutions, helps small businesses get the right people on the field with his 13-year-old business’ newest partnership with Profiles International.

Many people have heard of workplace scenarios where supervisors have no training in their position, or where slackers are given good opportunities while diligent workers are overlooked.

Borden’s work with Profiles International gives business owners the blueprint on how to get the best out of all managers, and employees, and most importantly how to have the right person in the right job.

“I ask a lot of questions,” explains Borden.

He says with the information he puts in to the reports that Profiles generates, he may find that an accountant may possibly have the traits that would make a great sales person.

The reports also can help managers work better with their team.

“Many supervisors don’t have any idea how to coach and train the people now that they are in charge,” Borden says. “The coaching report puts it in plain English. This is how each individual responds on your team. You can take a look at that and say, ‘I need to coach this person on this, and this is how I need to approach them.’ It is literally like paint-by-numbers from a management and coaching perspective. It is like an instruction book on how to coach your people.”

The report can also take a look at who the top performers of the company are and identify those characteristics so business owners can look for those traits in future employees. Once those characteristics are understood, the coaching report can show the manager how to get the other employees to reach that productivity level.

Employees may also look at the coaching report, so they will know what they can work on.

“By getting the best out of the people you already have,” notes Borden, “it can save companies money by using resources wisely since it takes three months salary to replace a person.”

Borden founded the Pagrebo Business Solutions in 1995 as a paralegal specializing in business and employment issues. His business name is a combination of the first few letters of his first, middle, and last name: Paul Gregory Borden. The Makakilo resident has since grown the firm to include business consulting, management coaching, mediation, and multimedia marketing. He expresses thankfulness for all the friends, family and customers who support him, especially his girlfriend Tracy Maeda.

One of the challenges Borden revealed is that since he is introducing something new, people are reluctant to change.

“My clients need to have a quick and positive impact,” he admits.

Trinh Ajah Hoyt, director of sales for Zekkou Ultimedia, is a believer.

“His time spent with our team created immediate increase in sales, productivity, and market presence,” notes Hoyt.

His plans for the future include growing the business so that it can help more people.

For more information on Pagrebo Business Solutions, call 227-7749 or log onto

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