A True Commitment To Customers
Wednesday - January 17, 2007
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Del.icio.usDear Pamela,
My APPLAUSE goes out to Jason Lee, owner of Restaurant Camellia Buffet on McCully Street. Upon leaving his restaurant one evening, we immediately noticed that someone had side-swiped my back bumper while we were at dinner. Fortunately for us, Mr. Lee was working as the parking attendant when we arrived at the restaurant, and remembered that my bumper was intact at that time. Without hesitation, he offered to cover the cost of repairing the damage, and stayed true to his word. Within a week, we received a check in the mail to match the estimates we had obtained.
Thank you, Mr. Lee, for your honesty and commitment. It is not often that businesses go beyond the call to accommodate their customers the way you did.
Albert Higashida
Kaneohe
Dear Albert,
Jason Lee says it was the least he could do. “We all felt so bad. It was a pretty new car and I know the parking lot can get busy at times. We wanted to offer to pay for the damage.”
Dear Pamela,
Going to pick up my afternoon paper last week I noticed a van slowly approaching my house. The woman driver stopped and asked, “Have you lost a dog?” Sitting on her lap was our beloved Shih Tzu, Barkley. How he got out of our enclosed back yard we still don’t know. The lady had seen him standing on our corner sidewalk “looking sad and scared,” so she stopped and picked him up.
What a sweet, gentle person, I thought. When she passed him over to me his heart was beating so rapidly all I could do was cuddle him and hold him tightly.
Although I thanked the woman profusely, I failed to ask her name in all that excitement. I hope she reads this column and knows this family is very, very thankful and sends her much APPLAUSE.
Kay Morimoto
Aiea
Dear Kay,
Lucky for Barkley and the Morimoto family, a caring, animal-loving woman lives in your neighborhood and is watching out for “gate” accidents. Just in case Barkley is a habitual rover, it’s a good idea to have him microchipped for easier identification.
Dear Pamela,
I am a user of a text-only wireless device for the hearing impaired called OGO. When the carrier announced that it would no longer provide this service. Aaron, George, and Michael Spencer of T-mobile were able to put together a packaged deal that helped me and hearing-impaired folks nationwide.
When the BIG cell company said your service is being dropped, leaving us hearing impaired with no other low-cost wireless alternative, these boys came through with a plan that even someone with a limited income could afford.
Can you give some recognition to these boys?
Lance Wong
Aiea
Dear Lance,
“Ogo was released by ATT Wireless just prior to the merger with Cingular,” says John Borden, forum moderator of Ogo Progeny. “It was then quickly lost in the commotion of the merger.” Since then, he says, replacements have been offered, one of which is the T-mobile plan you now have. The hearing impaired can learn more at .(JavaScript must be enabled to view this email address).
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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