Driving Home A Positive Point
Wednesday - August 31, 2005
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Del.icio.usDear Pamela,
As a resident of Waianae, I drive 52 miles to get to and from work. My car is an important lifeline for me. But the last three weeks my car has been a living nightmare, with the same problem that three different businesses could not find or fix. Finally I went to David Rodrigues at 3-D Auto Performance. He realized the problem was bigger than his shop could handle, so he sent me to Louis Ilac at Lex Brodie in Waipahu. Within five hours I had my car back and running great! A huge APPLAUSE to 3-D Auto Performance in Waianae and Lex Brodie in Waipahu for the best customer service I’ve received in a long time.
And thank you for this column. I enjoy reading about the encouraging, positive, caring things we sometimes overlook in our daily activities.
Denise Kaeo
Waianae
Dear Denise,
And thank you, Denise, for writing one of these encouraging letters.
David Rodrigues of 3-D Auto Performance says his policy has always been "the customer comes first."
"She bought a set of tires from another outlet, but they were wobbly. She took them back and they sold her another set, which also turned out to be wobbly. She came to me and I discovered the tires were meant for a heavier vehicle, but I also thought there might be a problem with the ball joints or alignment. My friend Louis (Ilac) is the manager at Lex Brodie, and they specialize in alignment. It turned out to be the shocks, but she finally took care of the problem. That’s what it’s all about."
Dear Pamela,
I would like to sincerely thank the angel who found my checkbooks in a denim pouch that I left in a cart at the Honolulu Airport interisland terminal. This angel mailed it to my Pearl City address via priority mail with no return address. I am hoping this kind angel will see this APPLAUSE and contact MidWeek.
Mrs. C Matsumoto
Kaimuki
Dear Mrs. Matsumoto,
You were lucky an anonymous angel took responsibility for your checkbooks. Retrieving lost items in any airport can be a time consuming process. Most people assume the airport security office has a lost and found desk. What travelers forget is that each airline and each car rental outlet also have lost and found departments. Without angels such as yours, travelers must retrace their steps and inquire at each of the stops along the way.
(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)
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