Going Above And Beyond

Pamela Young
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Wednesday - January 11, 2012
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Dear Pamela,

The other night my son and I were completing final chores at a house we recently moved from in Kaimuki. We were tired and hungry, so on the way home to our new address, I decided to stop for a sandwich at Subway on 11th Avenue. It was nearly 9 p.m., and the staff had already begun to put away the sandwich items. However, the “sandwich specialist” patiently fixed a delicious sub for me, her last customer.

That evening, I could not locate my BlackBerry anywhere. I realized I had taken it out of my purse while in Subway. My son and I dashed back to the restaurant, but it had already been closed over an hour. The next morning when the store reopened at 7 a.m., the two employees on hand were sympathetic but did not have the BlackBerry.

You can only imagine my joy to receive a phone call late yesterday afternoon from Subway employee Mayleen Nithan. She let me know she had found my BlackBerry.

I have heard too many people share horror stories about having their cell phones lost or stolen, so I was more than delighted to be on the receiving end of Ms. Nithan’s honesty and perseverance. She typifies the character of many Subway employees I have met over the years, who are gracious to their customers. To know that she chose to be honest and helpful when she could very easily have kept my cell phone is an added plus for the company she represents.

Many thanks to Mayleen Nithan, and congratulations to Subway for hiring employees like her.

Rev. Danette Kong

Dear Danette,

Mayleen Nithan says she found your BlackBerry on the floor while cleaning up that evening.

“I didn’t know how to locate the owner,” she says, “so I took it home and my boyfriend opened up the “photos.” I recognized the lady in the picture as my last customer that night. I would have done this for any customer.”

three star

Aloha Pamela,

One Saturday a blind man riding bus 775, route 4, University, wanted to get off at Alakea but the driver could not stop in time. The driver then stopped before the Kamehameha statue and guided the blind man off the bus and walked him to Alakea Street. Then he got back on the bus and continued. The bus driver showed compassion for the man and went the extra mile to assure his safety.

We need more people like this bus driver. A big mahalo to him.

Natasha Scott

Dear Natasha,

TheBus thanks you for bringing the chivalrous actions of driver Arjay Tactacan to light. And another round of APPLAUSE goes out to you and the other passengers for your patience and understanding.

(If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI, 96813 or e-mail pyoung@kitv.com. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.)

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