A One-stop Tech Shop In Kalihi
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CyberLife PC partner Danny Lawson says his company offers free diagnosis for computer problems.
“We are really pushing the tech services,” Lawson explains. “In other computer-repair businesses, because of some corporate policies in place, a repair person is not allowed to do certain repairs. Because we are a small business, we do what it takes to make customers happy.”
For example, some companies don’t deal with AC/DC jacks, but CyberLife PC does. The shop offers a variety of services for both Macs and PCs, including computer rentals, selling used computers and on-site service. Data retrieval, data backup, and installation of hardware and software are among the services offered. For customers who have warranties on their computers, CyberLife PC can handle details so customers don’t have to go to the manufacturer.
“Instead of buying a new computer, let us check it out,” says Lawson. “If it is not worth it, I’ll tell you to just buy a new one and the reason why. Just give us a chance to look at it. If we don’t do the legwork, we do not charge you for it.”
In addition, CyberLife PC sells Mobi phones, and they have plans to add more phone services from other companies.
One of the tips Lawson has for customers is to be as precise as possible in describing what is wrong with their computer.
“It’s like going to the doctor,” he explains. “If you go to the doctor and just say ‘I’m sick, ’ it’s not as helpful as saying ‘My stomach hurts.’ That makes it easier for the doctor to narrow down the diagnosis.”
Lawson is in charge of bringing the business in and spreading the word about its services. With partner Christopher Allegretti as lead technician, there are several technical experts on the team, including Kevin Komoto, who serves as sales manager and technician, and Jazze Moore, a technician. The company already is in expansion mode, as a second location is in the works.
Lawson, a Waikele resident, has 18 years of experience in the computer industry, including working with CompUSA in Utah before transferring to the Hawaii location in 2002. After CompUSA closed in March 2008, he decided to look into being his own boss.
“If I can start something from the ground up and grow it, that’ll be better,” recalls Lawson about opening the Aina Haina shop in May 2008. In September of last year, it moved to its present 580-square-foot Kalihi location.
Customers have heard about the shop through word of mouth. An 82-year-old woman heard about the store from some friends, and visited the shop on the chance that CyberLife PC could help. Her computer crashed, and others had told her to abandon it, as it was not worth it.
“She told us she went all over the place and everyone told her no,” Lawson recalls. “People told her to send it to the Mainland, and that it was going to cost at least $1,500. In one hour, we retrieved her wedding picture from when she was 22 years old. When she saw it, she just started crying. That must have been one of the happiest days of my life. That’s when I knew that starting this company was the right thing to do.”
CyberLife PC is located at 1721 Liliha St., and is open from 10 a.m. to 8 p.m. daily. For more information, call 377-6767, log onto cyberlifepc.com.
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